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10 ways to have a better conversation | Celeste Headlee

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1. Celeste has noticed a big problem. What is it?

a.) Our politicians rarely agree with each other.

b.) More than ever before, people aren't listening to one another.

c.) Conversations too often become arguments.


2. Why is Celeste worried about teenagers?

a.) They fight a lot.

b.) Instead of talking with their friends face-to-face, they text each other.

c.) They aren't doing well in school.


3. What does Celeste do for a living?

a.) She's a teacher.

b.) She's a professional interviewer.


4. What does she mean about rule number one?

a.) Pay attention to the person or people you're with.

b.) If you want to get out of a conversation, start using your phone.


5. What does she mean about rule number two?

a.) Be willing to listen.

b.) Be willing to teach people what you know.


6. What does she mean about rule number three?

a.) Ask complicated questions, like, "Were you terrified?"

b.) Ask questions that start with who, what, when, where, why or how.


7. What does she mean about rule number four?

a.) Don't interrupt with every idea and story that comes to mind.

b.) For more exciting conversation, share ideas and stories as they come to mind.


8. What does she mean about rule number five?

a.) If you're not sure about something, guess - especially if you're an expert.

b.) If you're not sure about something, say you don't know.


9. What does she mean about rule number six?

a.) Tell people when something similar has happened to you. For example, if someone tells you about a wonderful experience they had, tell them about a wonderful experience that you had.

b.) If someone tells you about a wonderful experience they had, ask them open-ended questions about it.


10. What does she mean about rule number seven?

a.) It's best to repeat your main points in different ways.

b.) Make your point, and move on.


11. What does she mean about rule number eight?

a.) You are the most important part of the conversation, thus details are appreciated.

b.) Fewer details often help streamline a conversation and help it flow better.


12. What does she mean about rule number nine?

a.) We should listen to understand, not to reply.

b.) We should listen to what we say and how we say it. Words are powerful.


13. What does she mean about rule number ten?

a.) Don't ramble.

b.) Conversations are like clothes.


14. An important take away from Celeste's talk is that we have better conversations when we ___________.

a.) speak so that people will want to listen.

b.) listen to understand instead of listening to reply.

sO, TELL ME

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